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Root Cause Analysis Essentials: Finding Why Problems Happen

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About Course

This microlearning course introduces the fundamentals of root cause analysis, the structured process used to identify the underlying causes of a problem rather than just its symptoms. Learners will explore common root cause analysis techniques and why addressing root causes matters for preventing recurrence. Designed for beginners, the course takes approximately 10-13 minutes to complete.

What Will You Learn?

  • Distinguish between a symptom and a root cause
  • Describe the general purpose of root cause analysis
  • Explain the general approach used in the 5 Whys technique
  • Describe the general purpose of a fishbone or Ishikawa diagram
  • Explain why addressing root causes helps prevent recurrence
  • Recognize why tracking corrective action effectiveness matters

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